Free returns:

The first return for EVERY order is free! To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together.

All eligible items can be returned in their original condition within 90 days of purchase for a full refund.

Price adjustment:

Items purchased from HelloFaizi are eligible for our price adjustment policy. HelloFaizi will provide the price difference in the currency that the order was paid in if the list price of the item purchased was reduced within 30 days of purchase in the same country or region. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in 'Your Orders' and clicking on the 'Price adjustment' button.

Items that are on clearance, promotions or no longer available, etc. may not be eligible for our price adjustment policy. Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. HelloFaizi reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this policy at any time, and the right to deny any price adjustment at our sole discretion.